Unpac (“Unpac,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website, mobile applications, platform, and related services (collectively, the “Services”).
By using the Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.
1. Information We Collect
We collect the following categories of personal information:
a. Information you provide directly
- Contact details (name, email address, phone number, company name, job title).
- Account registration data (username, password, organization details).
- Payment details (billing address, subscription info; payment card data is processed securely by third-party providers such as Stripe — we do not store full card details).
- Communications (messages, support requests, feedback).
- Marketing preferences (newsletter subscriptions, demo requests, webinar sign-ups).
b. Information we collect automatically
- Device and usage data (IP address, browser type, operating system, device identifiers, app activity logs).
- Cookies and tracking data (session cookies, analytics, advertising pixels).
- Log files (pages viewed, time spent, referring URLs, links clicked).
c. Information from third parties
- Social login details (if you use Google, Apple, or other SSO providers).
- Marketing and analytics partners (to enrich data for business purposes).
- Business partners and service providers.
2. How We Use Information
We use your information to:
- Provide, operate, and improve the Services.
- Process payments and manage subscriptions.
- Authenticate accounts and secure access.
- Communicate with you (including support, product updates, legal notices).
- Send marketing messages (with your consent, where required).
- Analyze usage trends and improve performance.
- Enforce our Terms of Use and protect against misuse.
- Comply with legal obligations.
3. Legal Bases for Processing (GDPR Users)
For individuals in the EEA, UK, or other GDPR jurisdictions, we process personal data under the following legal bases:
- Contractual necessity: To provide the Services you request.
- Consent: For optional marketing, analytics, and cookies.
- Legitimate interests: To improve Services, prevent fraud, and ensure security.
- Legal obligations: To comply with tax, accounting, and regulatory requirements.
4. Sharing of Information
We do not sell your personal information. We may share it with:
- Service providers: Payment processors, hosting, analytics, customer support.
- Business partners: If you interact with integrations or co-branded offerings.
- Corporate transactions: In case of a merger, acquisition, or sale.
- Legal authorities: When required by law or valid legal process.
- With your consent: When you authorize us to share with third parties.
- Aggregated/Anonymized data: Shared for research or reporting without identifying you.
5. Cookies and Tracking
We and our partners use cookies and similar technologies to:
- Remember your preferences.
- Measure usage and improve performance.
- Deliver targeted ads and marketing.
You can manage or disable cookies in your browser settings. Some features may not function properly if you disable cookies.
For interest-based advertising, you may opt out via:
6. International Data Transfers
Your information may be transferred and processed outside your country of residence, including in the United States. Where required, we use safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms to protect your data.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide the Services.
- Comply with legal obligations.
- Resolve disputes.
- Enforce our agreements.
Retention periods may vary depending on the type of data (e.g., billing records are kept as required by tax law).
8. Security
We use technical, administrative, and organizational measures to protect your information, including encryption, access controls, and monitoring. However, no method of transmission or storage is 100 percent secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion.
- Object to or restrict processing.
- Opt out of marketing communications.
- Request data portability.
- Withdraw consent at any time (where processing is based on consent).
California residents (CCPA/CPRA): You have the right to know what categories of data we collect, request deletion, opt out of “selling” or “sharing” personal information, and limit use of sensitive personal information.
To exercise your rights, contact us at the details below.
10. Children's Privacy
Our Services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal data from minors. If we learn we have collected personal data from a child without consent, we will delete it promptly.
11. Changes to this Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date. For significant changes, we will provide additional notice (e.g., by email or in-app notification).
12. Contact Us
For questions or requests regarding this Privacy Policy, contact us at:
- Email: team@unpac.app
- Mail: PO Box 285, Bondi junction, NSW 1355 AUSTRALIA